Last updated: July 18, 2026. Ed's Renovation LLC ("we," "us") operates this website for our Western Massachusetts and Northern Connecticut renovation business.
Information we collect
We only collect what you choose to send us through the contact form:
- Your name, phone number, and email address
- Your address or service location
- Details about your project
- Optional photos you attach to your request
We also collect limited website usage data automatically through analytics, such as pages viewed, general device and browser information, approximate geographic area, and interactions with website features. We do not ask for or store payment card numbers or sensitive personal identifiers on this website.
How we use your information
- To respond to your request and prepare an estimate
- To contact you about your project by phone, text, or email
- To improve our website and services
We do not use your contact details for unrelated marketing without your consent.
Analytics and cookies
This site uses Google Analytics 4 to help us understand how visitors use our website, such as which pages are viewed and whether website features are used. We do not send your name, phone number, email address, service address, project description, message text, or uploaded file names to Google Analytics. Google Analytics may use cookies or similar identifiers to measure visits. Google Analytics 4 does not log or store individual IP addresses. You can block or delete cookies in your browser settings.
Service providers
We use service providers to operate the website and process contact requests. These may include Cloudflare for website hosting, form processing and file storage; Google Analytics for website usage measurement; Telegram for internal lead notifications; and Resend for email delivery. These providers may process information only as needed to provide their services to us and are subject to their own privacy and security terms.
Data retention
We keep contact requests and project information for as long as needed to serve you and to keep normal business records, then delete or archive them. Analytics data is retained according to our analytics provider's standard settings.
Information security
We take reasonable steps to protect the information you send us. No method of transmission or storage is 100% secure, but we work to keep your information safe and limit access to it.
Your choices and rights
You may ask us what personal information we have about you, request a correction, or ask us to delete it. We may retain information when reasonably necessary for legal, accounting, dispute-resolution, warranty, security, or normal business-record purposes.
Text messages (SMS)
If you give us your phone number — in person, over the phone, or through our contact form — we may text you about your project: appointment confirmations and reminders, estimates, invoices, and replies to your questions, plus an occasional service update.
- No sharing: mobile phone numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for their marketing purposes.
- Frequency: message frequency varies depending on your project.
- Rates: message and data rates may apply.
- Opt out: reply STOP to any message to unsubscribe, or HELP for help. You can also call us at (413) 213-5152.
No sale of personal information
We do not sell your personal information.
Contact us
Questions about this policy? Reach us at (413) 213-5152 or [email protected].